Allergen & Ingredient Information
Are all of your products certified gluten-free?
Yes! Our products are Certified Gluten-Free by GFCO, and they're all made in a 100% dedicated gluten-free facility.
Are all of your products top 8 allergen-free?
Yes! All of our products are made in a dedicated top 8 allergen-free facility.
Are your products sesame-free?
Yes, our products are all made in a dedicated sesame-free facility.
Is your facility gluten-free? Allergen-free?
Yes! Our products are made in a 100% dedicated gluten-free facility, and every ingredient that passes through our doors is certified GF. We implement Good Manufacturing Processes to minimize or eliminate chances for cross-contact with all of these allergens. Please email firstname.lastname@example.org with any questions.
Are your products kosher?
Yes! Our products are Certified EarthKosher. Please note that our current packaging does not yet reflect this certification, but our upcoming packaging redesign will proudly display the EarthKosher logo.
Are your products Non-GMO Project Verified?
Yes, all of our products are Non-GMO Project Verified!
Are your products yeast-free?
We don't use bakers yeast, or commercial yeast, in any of our products. All of our sourdough is a result of wild fermentation.
Are any of your products rice-free?
Our Sourdough Sandwich Rolls are rice-free and gum-free!
Ordering & Shipping Information
I've placed my order. When will I receive my bread?
Orders placed by Sunday midnight PST will ship by WEDNESDAY via FedEx or USPS Priority Mail. Orders placed after the Sunday cutoff will ship the FOLLOWING week (by Wednesday of the next week). Once shipped, orders typically arrive between Thursday and Saturday. _________________________________ *Please Note: We cannot be liable for the delay or inability of our product to be delivered in a timely fashion due to incorrect shipping information submitted at checkout. Any orders that need to be re-shipped due to incorrect shipping information or the inability to pick up and/or refrigerate the bread in a timely manner will incur a $10 reshipping fee.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Please email us at email@example.com or call us at 844-GF-BREAD to cancel or make a change to your order.
Why are products sold out?
To keep our team members safe from Covid-19, we have limited our production volumes so that staff have extra time and space to take appropriate safety precautions and carry out additional cleaning duties.
How can I be notified when products are back in stock?
Navigate to the individual product page of the sold-out item you are interested in purchasing. Click on the red "Email Me When Restocked" button on the bottom-right corner of the page and enter your email address when prompted. An email will automatically be sent to you when we have restocked that particular product.
Product Care Information
How do I care for my loaf?
Our bread is preservative-free, so we recommend placing your bread - in its original packaging- in the refrigerator as soon as it's received. The bread will last over a week as long as it stays chilled.
Can I freeze the bread?
The bread is best in the fridge, but if you'd like to freeze some, we recommend chilling for several days in the fridge, then slicing it up before you freeze it. Be sure to wrap the bread in freezer-safe packaging.
Any tips for slicing?
Once the bread has been refrigerated, it will be very easy to slice! Use a SHARP non-serrated knife (chef's knife or cleaver if you have one) to slice your bread as thinly as you'd like. The longer the loaf has chilled, the thinner you can slice it.
Do you offer subscriptions?
We do! Simply click on the Subscribe option on the individual product page and select your desired subscription frequency.
How do I cancel or make updates to my subscription?
Please reach out to us at firstname.lastname@example.org, and we will happily help make changes to your subscription.
My loaf has an air bubble. What's up?
We have an amazing team of people working to bake, pack and deliver only the best gluten-free products. However, sometimes a loaf gets through with a larger-than-normal air bubble hidden sneakily inside. While we've implemented tons of awesome improvements to minimize the bubbles, we are still working with a living sourdough culture with a mind of its own. If you get one of these lucky loaves, please reach out to email@example.com so that we can take care of you.
The loaf seems under-baked. Why is that?
Our bread is extra moist to help it get its rise, and to extend its shelf-life. This results in a wetter crumb, which is safe and fully baked, but can be sticky when the bread is freshest. This is easily solved by refrigerating your bread. The whole loaf will firm up a bit, and the crumb will set perfectly after a few days. Once you toast your bread, that stickiness should turn into delicious melt-in-your-mouth sourdough toast!
I'm not satisfied with my order. What do I do?
While we are confident that our product is delicious, we know no bread is for everyone. Please please let us know if you are not satisfied for ANY reason. We value our customers above all else, and rely heavily on your feedback to guide our progress. Email firstname.lastname@example.org, and we will make it right!
We love our bread and think you will too! If you aren't absolutely delighted by the taste of our sourdough, we'll gladly give you a full refund.